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Work hard and play hard at Costa Rica's Call Center.


Our Central America Call Center encourages challenging activities for the customer service agents during their break time. Stress is an unavoidable part of a Latin America Call Center experience and can be counter-balanced.

Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold BPO groups to work well together.  Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our telemarketing call center agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.


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Recess at Costa Rica's Call Center.

Our Central America Call Center embraces the philosophy that a customer service agent deserves rest and reward for a job well done. The break room has all of the basic entertainment essentials for a content and sharp BPO telemarketing agent.

We prefer that our Latin America Call Center agents spend thirty minutes increasing their competitive edge than outside smoking a cigarette.  We encourage a friendly game of pool, mastering our video arcade machine, scoring the winning goal in a heated foosball game or cheering alongside your fellow co-workers for the local soccer team on television.

Our Central America Call Center’s decision to give the BPO agents a RECESS area is essential in call center team building and the core to our creative organization and BPO campaign success. Every time a major telemarketing or customer service goal is reached, we invest in additional amusements for the teams and the call center.


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Our Costa Rica call center agents enjoy the picnic style tables. Central America Call Center employees can form large groups that are able to dine together and build stong working relationships.

There will always be space for one Latin America Call Center agent at every table so no one eats alone.

The call center kitchen has every machine available for the BPO agents. There is plenty of fresh Costa Rican coffee at the ready, microwaves, large refrigerator and a call center company employee to keep the entire area spotless.


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Costa Rica's Call Center's secure Locker Area

After passing through security for a full bag check, the Central American Call Center agents must place all personal belongings in an individually assigned locker with personal locks. The Call Center area is monitored 24 hours a day by armed guards and video surveillance.

Our Latin America Call Center has a 100% strict rule for the workstation area:

NO Cell Phones
No IPods
No Flash Keys
No Cameras
No bags.
No Excuses


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Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Latin America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Central America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. 

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for  eight hours or as long as the outside power fails.

The latin America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.




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Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.

At the beginning of the decade, Mr. Blank relocated to  a Central America Call Center to train over 500 call center customer service agents for one of the larger call centers in Latin America.

By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest BPO telemarketers in Central America for the past ten years.

In addition, he has earned the reputation of running a school for telemarketing in the Latin America Call Center Industry and is often sought after for private customer service training sessions and BPO consultation.

In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal.

Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.



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Costa Rica's Call Center's second floor can comfortably fit 140 work stations.

Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible. The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space for our Central America Call Center agents.

Every half row consists of six customer service call center work stations for maximum control of large BPO campaigns.

Costa Rica's Call Center wants you to feel more secure knowing that your Central America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

We can make this entire floor private and exclusive to your company's expansion in Costa Rica.


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Costa Rica's Call Center (CCC) is a state of the art Latin America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Central America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Latin America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Central America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. 

Our two story Latin America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws. Our call center stained glass logo on the front window makes the the building an easy location to find.

We specifically chose our Central America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire Latin America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire call center infrastructure for  eight hours or as long as the outside power fails.

The Central America call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.




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A CALL CENTER WHEEL OF FORTUNE incentive is available for all Latin America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes.  Every day, we can see who has earned the chance to spin for fame and fortune!We have the passion to train and mold raw talent while building the BPO telemarketing team’s self-esteem and confidence.

Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a customer service campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

Costa Rica's Call Center (CCC) is a state of the art Latin America telemarketing outsourcing call center. We encourage you to visit one of our Central America call centers on your next personal vacation or business trip to Latin America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. 

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The BPO Call Center Supervisor’s perspective at Costa Rica's Call Center.

Our LATIN America Call Center agents climb the majestic staircase everyday when they join the other 140 bilingual call center agents on the second floor. To ensure maximum safety and convenience of our CENTRAL America Call Center , the staircase was specifically designed to provide the most amount of human foot traffic when BPO agents enter and leave the telemarketing calling floor.

The call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.All call center monitor screens are completely visible from every angle to ensure that every CENTRAL America Call Center agent on a phone call is working up to speed.

Additionally, a” wheel of fortune” incentive is available for all LATIN America Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes.  Every day, we can see who has earned the chance to spin for fame and fortune!

If the call center agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the telemarketing calling script.  Our Central Call Center reinforces their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for Latin America BPO agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

Money will always motivate call center employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.



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Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.


Costa Rica's Call Center can comfortably fit 250 customer service work stations.

Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants, custom made pine wood BPO stations and high powered air conditioning units to make their work environment as enriching as possible.

The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.


The Latin call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and Central America telemarketing project managers.

All Central America call center flat screen monitors are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed and call center supervisors can Effectively do their job for your BPO project.

Money will always motivate bilingual call center employees. In Costa Rica, BPO call center jobs are high-paying, highly sought-after careers in comparison to other vocations. Most of the bilingual telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the BPO campaigns success in order to insure that their paycheck continues.



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Costa Rica's Call Center Flat Screen Monitors.

Every latin America call center agent is given the same quality BPO telemarketing work station for maximum performance and meeting quotas.

Central America Call center aesthetics are strongly encouraged to take the BPO call center agent feel comfortable. Besides the custom made Costa Rican pine wood work stations, the Latino call center company screen saver unites us all under the same Costa Rica’s Call Center logo and national colors. Many different BPO call center agent personalities shine on the telemarketing floor through a positive work envirmonment.We supply an entire BPO package for the best bilingual call center agents in Central America.

Costa Rica's Call Center wants you to feel more secure knowing that your bilingual Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.



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COSTA RICA'S CALL CENTER MANAGER STATION


The CENTRAL American call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.

All LATIN America call center monitor screens are completely visible from every angle to ensure that every CENTRAL America Call Center agent on a phone call is working up to speed. A bilingual CALL CENTER telemarketer that rushes through a script for fear of rejection can never match up equally to one of our call center's well trained BPO sales executives and customer service agents. We will represent you and your company in the best light when selling your product or service.

As you would expect, a pertinent information checklist will be verified and double-checked for quality during each phone call to increase your odds of reaching the proper person by phone and those that want to do business with you. Our BPO agents are trained to carefully repeat the information provided by the client so that both parties will avoid costly mistakes. At Costa Rica's Call Center, we like to ensure that the client was sincerely listening to our proposal and that their cognitive reasoning ability has been tested and verified. Every contact we make on the phone is not considered a telemarketing lead, only those that show a real interest in the product or service you are offering will be delivered.

A carefully crafted TELEMARKETING cold call or customer service script, coupled with motivational training, will mentally prepare your teams personality to make the maximum number of completed sales each day. One extra COLD CALL lead can make all of the difference to your companys bottom line and growth. Only the most dedicated, quick witted and endurance driven BPO call center agents will be chosen for this most important outsourcing position. Costa Rica's Call Center will only entertain hiring those with the skill to successfully handle rejection gracefully while at the same time thinking outside of the box to make a sale or retaining a customer.

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COSTA RICA'S CALL CENTER RAINFOREST PINE WOOD STATIONS

The LATIN America Call Center can utilize rows of three BPO customer service call center work stations for maximum control of growing TELEMARKETING campaigns. Elite BILINGUAL call center agents can earn the privledge of additional work space to expand a project and earn more money.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the TELEMARKETING room to make a natural separation of BPO campaigns on both sides of the CALL CENTER floor. This enhancement creates a wonderful CENTRAL America Call Center Industry experience for our bilingual agents, clients and management.

Our LATIN call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO CENTRAL America customer support.

We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center CUSTOMER service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our CENTRAL American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention

Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

We encourage you to visit one of our LATIN AMERICA call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. 


Costa Rica's Call Center can comfortably fit 250 customer service work stations.



http://www.outsourcingtocostarica.com/page_builder.php?page=outbound_bpo_campaign.php&Lang=EN

COSTA RICA'S CALL CENTER RAINFOREST PINE WOOD STATIONS

The Latin America Call Center can utilize rows of three customer service call center work stations for maximum control of growing BPO campaigns.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your bilingual outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each dedicated call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and telemarketing management.

Our Central America call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO Latin America customer support.

We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our Latin American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention

Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. 


Costa Rica's Call Center can comfortably fit 250 customer service work stations.



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